Frequently Asked Questions
Everything you need to know about shopping with BURU, from shipping to our curated collections.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their fashion fix sooner.
What is BURU's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. Since our curated pieces come from various designers, we recommend checking the specific measurements provided for each garment.
Do you offer international shipping?
Yes, BURU ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
How should I care for my BURU garments?
To ensure the longevity of your pieces, please follow the specific care instructions on the inner label. Most of our high-end fabrics require delicate washing or professional dry cleaning.